18310351 Canada Inc.
Kitchener, Ontario, Canada
Legal Notice & Privacy Policy
Governing document for all services offered by VoiceAgentAI.ca under the laws of Canada
Document Version
2.1
Last Updated
October 29, 2026
Governing Law
Ontario, Canada
Privacy Regulator
Privacy Commissioner of Canada
1. Company Registration Details
Registered Legal Name
18310351 Canada Inc.
Operating Name
VoiceAgentAI.ca
Corporation Number
1831035-1
Business Number (CRA)
780171641
Entity Type
Federal corporation (Canada Business Corporations Act)
Registered Office
Kitchener, Ontario, Canada 🇨🇦
Technology Headquarters
Bucharest, Romania 🇷🇴
Commercial Website
voiceagentai.ca
Privacy Regulator
Office of the Privacy Commissioner of Canada (OPC)
2. Governing Law & Jurisdiction
All legal relationships between 18310351 Canada Inc. ("VoiceAgentAI.ca") and its clients, partners, service users, or third parties are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law provisions.
Any dispute, claim, or proceeding arising out of or in connection with these terms, the services provided, or any alleged breach thereof shall be submitted to the exclusive jurisdiction of the competent courts of the Province of Ontario.
Nothing in this clause limits any mandatory consumer protection rights that a consumer may have under the laws of the province or territory in which they reside.
3. Privacy & Personal Information
VoiceAgentAI.ca handles personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws, including Quebec's Act respecting the protection of personal information in the private sector as amended by Law 25. Federal privacy oversight is provided by the Office of the Privacy Commissioner of Canada (OPC).
All personal information processed through our platform, including voice recordings, conversation transcripts, and caller information, is collected only for purposes identified to the individual, limited to what is necessary to deliver the contracted service, and processed with meaningful consent. Some service providers we rely on may store or process data outside Canada; where this happens, it is protected by contractual safeguards and remains subject to the laws of the jurisdiction where it is held.
3.1: Voice Data Retention, Two Operational Frameworks
Depending on the nature of the client engagement and applicable contractual terms, VoiceAgentAI.ca operates under one of two data handling frameworks. The applicable framework is specified in each client's individual service agreement.
30-Day Retention Framework
Under this framework, voice interaction data is retained for a strictly defined period of 30 calendar days following each recorded session. During this period, the data is used exclusively for the purpose of improving the accuracy, naturalness, and domain-specific performance of the AI voice agents deployed within the client's environment. Access is restricted to authorised technical personnel operating under confidentiality obligations. No data is shared with third parties for commercial purposes.
Purpose: continuous service improvement, identified to the client in their service agreement prior to deployment and disclosed to callers by the client.
Zero-Retention Framework
Under this framework, all voice recordings and associated personal data are processed in real time through certified AI speech infrastructure and deleted immediately upon completion of each interaction. No audio data, transcript, or caller metadata is stored at any point beyond the live session. This framework is available to clients operating in regulated industries or where stricter data handling obligations apply.
Purpose: performance of the contracted service only. Data is processed and permanently deleted within the duration of a single interaction.
3.2: Your Privacy Rights
All individuals whose personal data is processed through our platform have the following rights under Canadian privacy law:
- ›Access: request access to the personal information we hold about you
- ›Correction: challenge the accuracy and completeness of your information and have it amended
- ›Withdrawal of consent: withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice
- ›Deletion: request that we delete your personal information when it is no longer needed for the purpose it was collected for, or when you withdraw consent, subject to any legal obligation to keep it; Quebec residents may also request de-indexing
- ›Portability: receive computerised personal information in a structured, commonly used technological format, where provincial law provides for it
- ›Complaint: challenge our compliance and file a complaint with the Privacy Commissioner of Canada or your provincial regulator
Requests may be submitted to our Privacy Officer, Tudor Trocaru, at tudor@agentvocal.ro, or to team@voiceagentai.ca. We will respond within 30 days. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca, or, for Quebec residents, with the Commission d'accès à l'information du Québec at cai.gouv.qc.ca.
3.3: AI Voice Agents and Automated Processing
Our voice agents are artificial intelligence systems. Every call begins by telling the caller that they are speaking with an AI assistant and that the call may be recorded, and the agent confirms it is an AI whenever asked. Agents may summarise calls and categorise enquiries (for example, recording interest in a service or booking an appointment) to pass them to the right person; these outputs support human follow-up and are not used on their own to make decisions with legal or similarly significant effects on individuals. Individuals may ask how such information about them was produced and request that a person review it.
3.4: Children's Personal Information
Our services are designed for businesses and are not directed at children. We do not knowingly collect personal information from children under 13 through our website or our own agents. Where a client's agent may speak with minors, the client must obtain any consent required by law, and we apply stricter handling: no use for service improvement and deletion at the end of the applicable retention period. If you believe we hold a child's information, contact our Privacy Officer and we will delete it.
3.5: Safeguards, Service Providers and Breaches
Personal information is protected by safeguards appropriate to its sensitivity, including encryption in transit, restricted access and defined retention periods. Before using a service provider that stores or processes personal information, including outside Canada, we assess the privacy risks and require contractual protections comparable to those in this policy. We keep a record of every breach of security safeguards and, where a breach creates a real risk of significant harm, notify affected individuals and the Privacy Commissioner of Canada as soon as feasible, as PIPEDA requires.
4. Terms of Service
By engaging with any service offered by VoiceAgentAI.ca, accessing voiceagentai.ca, or entering into a service agreement with VoiceAgentAI.ca, you acknowledge and agree to the following terms and conditions.
Service Basis
All services are provided on a subscription or project basis pursuant to a signed service agreement. No service is activated without written confirmation from VoiceAgentAI.ca.
Intellectual Property
VoiceAgentAI.ca retains full ownership of all intellectual property rights in its proprietary voice AI technology, platform architecture, voice models, scripts, and associated systems. No licence to reproduce, modify, or distribute these materials is granted unless explicitly stated in writing.
Client Responsibilities
Clients are solely responsible for obtaining all necessary consents, authorisations, and disclosures from their end customers prior to the deployment of AI voice agents in their communication infrastructure. This includes compliance with Canada's Anti-Spam Legislation (CASL), the CRTC Unsolicited Telecommunications Rules and National Do Not Call List, and applicable privacy consent requirements.
Limitation of Liability
To the maximum extent permitted by applicable law, VoiceAgentAI.ca shall not be liable for indirect, incidental, consequential, or punitive damages arising from misuse of the platform, third-party integration failures, network outages, or force majeure events. Our aggregate liability shall not exceed the total fees paid by the client in the three months preceding the event giving rise to the claim.
Service Levels
Uptime commitments, response time targets, and service level guarantees are defined individually in each client's service agreement. These terms constitute the entire agreement between the parties with respect to service availability.
Suspension and Termination
VoiceAgentAI.ca reserves the right to suspend or terminate access to its services immediately and without prior notice in the event of material breach of these terms, non-payment, or conduct that may expose VoiceAgentAI.ca or its clients to legal liability.
Amendments
These terms may be amended at any time. Active clients will be notified of material changes no fewer than 14 calendar days before the changes take effect. Continued use of services following notice constitutes acceptance of the revised terms.
5. Acceptable Use Policy
The following activities are strictly prohibited when using VoiceAgentAI.ca services:
- ✕Deploying voice agents to engage in deceptive, fraudulent, or misleading communications
- ✕Using the platform to contact individuals without a lawful basis or required consent under applicable law
- ✕Attempting to reverse-engineer, decompile, or extract any part of the VoiceAgentAI.ca platform or voice model architecture
- ✕Reselling, sublicensing, or otherwise commercialising VoiceAgentAI.ca services without prior written authorisation
- ✕Processing sensitive personal information (such as health, biometric, or financial data) without express consent and an appropriate legal basis
- ✕Placing automated or pre-recorded calls that do not comply with the CRTC Unsolicited Telecommunications Rules
- ✕Interfering with the security, integrity, or availability of the platform or its infrastructure
6. Liability Disclaimer
The information published on voiceagentai.ca is provided for general informational and commercial purposes. While VoiceAgentAI.ca makes reasonable efforts to maintain the accuracy and completeness of the content presented, no warranty, express or implied, is made as to the accuracy, reliability, or suitability of any information for a particular purpose.
VoiceAgentAI.ca shall not be responsible for any decision made in reliance on content published on this website without the benefit of a formal, written service agreement. All commercial engagements are governed exclusively by the terms of the applicable service agreement entered into between the parties.
External links appearing on voiceagentai.ca are provided for convenience only. VoiceAgentAI.ca accepts no responsibility for the content, accuracy, or privacy practices of third-party websites.
7. Legal & Compliance Contact
Corporate Registration
1831035-1
Federal corporation (Canada Business Corporations Act)
© 2026 18310351 Canada Inc. · Kitchener, Ontario, Canada
All rights reserved. Governed by the laws of Ontario and of Canada. Privacy under PIPEDA.
This document does not constitute legal advice. For specific legal guidance, consult a qualified legal professional.