Trustcar Bistrița

Trustcar is a dealership specializing in new and premium automobiles, with a carefully selected portfolio and clients from both Romania and abroad. The main challenge was not supply or demand; it was human resources. In the Bistrita area, finding qualified staff to consistently answer phones, be available all day, and communicate professionally with prospective buyers was extremely difficult. Calls came in during evenings and at night, and many inquiries originated from outside the country. Without a permanent receptionist, important calls were lost and genuine buyer interest went unfulfilled.

For Trustcar, we deployed a 24/7 AI voice agent configured specifically for automotive sales: automatic handling of all inbound calls regardless of the hour, fluent conversations in three foreign languages for international clients, identification of client intent (model, budget, car type) and capture of relevant information during the call. A key element of the solution was automated follow-up: after each relevant call, the AI agent automatically sends the client a personalized offer package including a dedicated brochure with details on vehicles of interest, technical and commercial specifications, and a customized quote tailored to the requirements expressed during the call. The entire process runs fully automatically with no human intervention.

After implementation, Trustcar fully automated its call-center operations, capturing 100% of inbound calls including after standard business hours, responding effectively to international inquiries, and converting calls into qualified leads with instant follow-up. Scaling came naturally: no additional hiring, no night shifts, no high fixed costs. The AI voice agent became the first point of contact for clients and a genuine sales tool.