Sintactic Grup
An IT outsourcing company whose AI receptionist qualifies 50+ leads a month and routes urgent issues straight to engineers.
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The Challenge
Reception calls were eating into the technical team's time: engineers were constantly interrupted by admin calls and general questions. Leads for outsourced IT were not qualified consistently, so good opportunities slipped away while unqualified ones reached sales.
Our Solution
We deployed an AI voice agent with two roles: receptionist and lead qualifier. It answers every call, identifies the reason, handles common questions about services and availability, qualifies leads by budget and need, books calls with sales and transfers urgent issues to the technical team immediately.
Results
Sintactic Grup now gets more than 50 qualified leads a month through the agent. Engineers are no longer interrupted by admin calls, leads reach sales already filtered and complete, and urgent issues are transferred instantly.
Key Benefits
- 50+ qualified leads every month
- Engineers freed from admin calls
- Consistent qualification by budget and need
- Instant transfer of urgent issues
- A leaner B2B sales process
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