RODOS 2003
A Sofia translation and legalisation bureau with a trilingual AI agent that handles enquiries and prepares document orders.
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The Challenge
RODOS 2003 receives calls in several languages about translations, document legalisation and Bulgarian citizenship. Most enquiries need the same information, and document orders only work when clients send exactly what is needed and say when they need it.
Our Solution
We built an AI agent that offers Bulgarian, English or Russian and stays in the caller's language. For translations and legalisation it takes the caller's details and service, answers from the bureau's price list, gives the office email and tells the client to state what they are sending, what should be done and their deadline. For citizenship enquiries it pre-screens callers for eligibility. A dashboard shows every call.
Results
Callers get answers in their own language at any hour, and document orders arrive by email with the deadline and instructions the office needs.
Key Benefits
- Answers in Bulgarian, English and Russian
- Price list information on the call
- Clear instructions for sending documents
- Citizenship enquiries pre-screened
- All calls in one dashboard
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