Hotel Ybbs

A small hotel cannot staff the phone around the clock, yet guests call at all hours and in many languages: to ask about rooms and prices, to check details of their stay or to get help on arrival. Every unanswered call is a possible lost booking.

We built Mikaela, an AI receptionist that answers in German and switches automatically to English, Italian, French or Spanish. She checks real room availability and prices in the hotel's booking system, helps guests with their stay, answers common questions and escalates anything unusual to the team. After every call the hotel receives an email summary, and all calls are visible in a dashboard.

In its first four weeks live, all 80 of 80 calls were captured, and every call longer than 10 seconds was summarised and emailed to the hotel within about five seconds, with zero failed follow-ups.