Cargo 2B
An import freight forwarder that saved about €10,000 by automating prospecting and customer calls with two AI agents.
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The Challenge
Cargo 2B brokers freight for imports, a field where fast communication with prospects is essential. The company needed both a way to prospect the market and a system to answer customer calls. A conventional call center would have meant high costs, dedicated staff and processes that are hard to control at volume.
Our Solution
We deployed two AI voice agents: one for outbound prospecting and one dedicated to inbound calls. Together they contact the market to find new customers, take requests and organise the relevant information for the Cargo 2B team, covering both sales and day-to-day customer communication without a traditional call center.
Results
Cargo 2B saved about €10,000 by avoiding a conventional call center, and now has a system that prospects, answers and organises requests consistently.
Key Benefits
- About €10,000 saved
- Two dedicated AI agents: outbound + inbound
- Prospecting and support without a call center
- Fully automated B2B communication
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