Black Line EV Fleet

Black Line EV Fleet runs private cars for transfers and rides from Otopeni Airport. In this business, speed of response is everything: customers call to book, change, confirm or get a car assigned, and every missed call can mean a lost ride. The company needed a way to answer fast, handle bookings and stop depending on an expensive, hard-to-scale call center.

We deployed an AI voice agent that answers calls automatically, talks to the customer and runs the booking process. It collects pickup time, location, destination, ride type and the customer's availability, and helps assign cars and drivers, cutting manual coordination so the team can operate far more efficiently.

By automating its call center, Black Line EV Fleet saved thousands of euros it would have spent on a conventional call center. Instead of hiring extra staff for calls and bookings, it now runs on a system that responds instantly and scales during peak periods.