Baci Dolci
A Bulgarian patisserie whose AI agent takes cake orders by phone and sends every order to the shop by email.
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The Challenge
Custom cake orders need many details: date, address, product, number of guests, design, payment and invoicing. Taking them by phone while serving customers in the shop led to long calls and missed callers during busy hours.
Our Solution
We built Rada, a Bulgarian AI agent that takes orders by phone. She collects the customer's name and phone, delivery date and address, product, quantity or number of guests, custom design wishes, payment method and whether an invoice is needed. After the call the shop receives a clear order email, and a dashboard shows every call with transcript and recording.
Results
Every phone order arrives at the shop as a complete, structured email, with all the details needed to prepare it, whatever time the customer called.
Key Benefits
- Orders taken by phone around the clock
- All order details captured in one call
- Order email sent to the shop automatically
- Transcripts and recordings in a dashboard
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