Autoland Busag

Autoland Busag manages one of the largest auto parts inventories in Eastern Europe, with over 500,000 parts available daily. Traffic generated by Google Ads and Meta campaigns was massive: approximately 10,000 calls per month, the majority asking about part availability and pricing. The human team could not keep up with repetitive inquiries; manual verification took enormous time, many calls went unanswered, the lack of a unified system caused internal chaos, and operational costs climbed month after month.

We implemented a complete automation system covering both customer-facing communications and internal workflows. The 24/7 AI receptionist, the first in the industry to manage auto parts at this scale, answers instantly with part availability, provides exact pricing, filters requests by make, model and year, processes hundreds of simultaneous calls, and records orders directly into the system. We also built an intelligent order filter that prioritizes clients by urgency, eliminates incomplete requests, and automates simple verifications. The enterprise dashboard includes AI call history, transcripts and audio recordings, real-time order status, daily and monthly statistics, and advanced parts database search.

Autoland reduced operational costs by 70% by automating high call volume and eliminating repetitive tasks. All 10,000+ monthly calls are handled without any missed calls, even during peak ad campaigns. Clients receive an instant response on availability and pricing, down from minutes or hours to seconds. The internal team no longer manually checks hundreds of parts per day and focuses exclusively on complex orders, sales, and logistics. With the new admin panel: zero lost orders, zero internal confusion, everything monitored in real time. Cost per conversion from ad campaigns decreased and profitability grew substantially.